Contents
Job Overview
Job Type: Full-time
Advertisement
Company: GHX
Location: Remote
Salary: $105,500 – $140,650 a year
Job Description
- In collaboration with cross-functional peers, implement initiatives for exceptional customer service, increased utilization of GHX products and increased opportunities for additional sales within our existing customer base.
- Measure/report on, key departmental performance metrics
- Implement any key account management programs that are launched by GHX that tie to GHX’s strategy and key initiatives.
- Ensure assigned accounts receive exceptional service
- Collaborate with GHX Sales, Marketing, Product and Operational leaders to ensure there is alignment relative to customer strategies, and ensure customer objectives are met.
- Track customer outcomes and recommend/implement strategies to continually elevate the customer experience
- Identifies opportunities in the customer organization where GHX products or services can make improvements.
- Regularly interact with major customers. Serve as a customer and internal escalation point for customer issues.
- Creates solutions to client issues and monitors engagement effectiveness and progress.
- Encourage operational excellence and continual quality improvement to increase internal efficiency.
- Participate in the development and maintenance of tracking tools and scorecards for monitoring customer performance metrics and net promoter scores.
- Effectively lead and manage a team of professionals – responsible for selecting, developing and managing the performance of top talent.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Develops and facilitates training sessions to implement identified change management initiatives.
About the Company
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe – who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
Advertisement
Job Specification
- Analytical, detail-oriented with strong project management skills.
- Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.
- Proven ability to identify and solve customer problems and increase customer efficiency and value.
- Ability to assist management in developing overall strategy and objectives and coordinating day to day operations.
- Strong presentation and negotiation skills
- Self-motivated
- Effective time management skills and ability to overcome obstacles to meet deadlines.
- Proficient organizational and problem solving abilities
- Excellent interpersonal, oral/written communication, organizational, analytical and problem solving skills
- Ability to manage multiple priorities
- Proven ability to build trusted consultative relationships with clients at all levels of an organization
- Bachelor’s degree in related discipline or commensurate relevant work experience is required
- Minimum of 7 years in the Health Care field
- Previous management experience preferred
- Strategic thinker with the ability to and respond quickly in front of customers
- Strong organizational skills with keen attention to details
- Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable solutions
- Excels in a high-energy, fast pace, collaborative team environment
- Dedication to customer service
- Proficient in Microsoft Office applications such as Word, PowerPoint, MS Project, and Excel
- Must be able to and be set-up for working from your own professional home office
Salary and Benefits
- $105,500 – $140,650 a year
- Health
- Vision
- Dental insurance
- Accident
- Life insurance
- 401k matching
- Paid-time off
- Education reimbursement
How To Apply
Advertisement