Customer Success Manager Needed At SamCart

Job Overview

Job Type: Full-time

Company: SamCart

Location: Remote

Salary: $50,000 – $70,000

Job Description

• Manage a book of up to 2,500 customer accounts which have proven potential for growth on the SamCart platform
• Support product adoption through scheduled 1:1 trainings and proactive educational outreach
• Sustain business growth and profitability by maximizing value through feature adoption
• Analyze trends and data to plan your daily activities around improving the overall customer experience, increasing customer health, and reducing churn across your accounts
• Identify and log key or trending product requests, pain points, and issues across your accounts, and properly escalate issues as needed according to internal processes
• Collaborate with Community Engagement and Customer Marketing teams to identify opportunities for and execute strategic customer outreach
• Partner with the Account Management team to prevent churn of at-risk accounts
• Maintain expert knowledge of the SamCart product including features, integrations, and offerings

About the Company

SamCart is the only eCommerce software platform built for creators, by creators, who want to build a profitable digital business and experience personal freedom and growth.

Job Specification

• 1-3 years prior sales, customer success, or account management experience, preferably at a SaaS company
• Excellent communication skills – both written and verbal
• Self-driven and proactive nature, a comfort with ambiguity
• Tech-savvy, adaptable, and comfortable with frequent functionality updates
• Superior customer service skills – the ability to be responsive, compassionate, resourceful, organized and solution-oriented while maintaining a sense of humor
• Major plus if you have knowledge of the Salesforce, SalesLoft, Google Suite, and Slack

Salary and Benefits:

• $50,000 – $70,000
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

How To Apply

Apply Here